Who we are

Mohr House is responsible (the "controller") for the personal information described here. Contact us about privacy at hello@mohrhouse.co.uk.

What we collect

• From our forms: your name, WhatsApp number, email, city, study level, start date, visa-refusal history, how your money is arranged, and anything you choose to tell us.
• When we work with you: documents such as transcripts, English test results, passport details and bank letters, only when needed for your application.
• Mohr Partners: role, organisation, contact details and test result.
• Website use: only if you accept analytics cookies, anonymous information about pages visited. See the cookie policy.

Why we use it, and our lawful basis

• To arrange your call and guide your application: steps you asked for before a contract, and our contract with you.
• To keep records, handle complaints and prevent fraud: legitimate interests and legal obligations.
• Analytics, marketing cookies and updates on WhatsApp or email: your consent, which you can withdraw at any time.

We don't sell your information, and we don't use it for unrelated marketing.

Who we share it with

• Universities you ask us to apply to, and, if you ask, a regulated immigration solicitor or adviser.
• Service providers who help us run Mohr House: our website and form hosting provider, our email provider and our WhatsApp messaging provider. They only use it to provide their service to us.
• Authorities, where the law requires it.

Outside the UK

We work across the UK and Pakistan, and some providers store data in other countries, such as the USA. Where information leaves the UK, we use providers with recognised safeguards, such as the UK International Data Transfer Agreement or the UK–US data bridge.

How long we keep it

• Enquiries that don't go further: up to 12 months.
• Students we work with: up to 6 years after our work ends, for legal and accounting reasons.
• Ask us to delete your details sooner and we will, unless the law says we must keep them.

Your rights

You can ask to see, correct or delete your information, ask us to limit or stop using it, ask for a copy to move elsewhere, and withdraw consent. Email us and we'll reply within one month. If you're unhappy, you can complain to the Information Commissioner's Office at ico.org.uk.

Security and changes

Only the Mohr House team can see your information, and we share it only as described above. If you're under 18, we'll involve a parent or guardian. We'll update this notice when things change and show the date below.

Last updated 3 November 2026. See also Complaints and Terms.

1. About these terms

These terms apply when you use mohrhouse.co.uk or ask Mohr House to help you. By using the website or our services you accept them. If we agree anything different with you in writing, that written agreement applies.

2. Who we are

Mohr House is a UK university admissions service based in London. You can reach us at hello@mohrhouse.co.uk.

3. Our service

We help students choose UK universities and courses, prepare applications, move from offer to CAS, and get ready for the Student visa using official gov.uk guidance. We may also offer optional arrival and settling-in help.

• Universities decide whether to make you an offer. UK Visas and Immigration (UKVI) decides your visa. We can't guarantee either.
• We are not immigration advisers. If you need personal immigration advice, we will refer you to an adviser regulated by the Immigration Advice Authority or a qualified solicitor.
• Past results, including our visa record, don't promise future results.

4. Your part

• Give us true, complete information and genuine documents.
• Tell us straight away if anything changes, such as your grades, money or a past visa refusal.
• Meet the deadlines we agree, and pay universities and the UK government yourself.

If we believe a document is false or money has been borrowed short-term to pass a check, we will stop working on your application. Where the law requires it, we may report it.

5. Fees and money

• Your first call is free.
• We never take your tuition, deposit, visa fee or health surcharge.
• Optional paid extras, such as arrival packages, are priced in writing before you agree to them. If you are a consumer in the UK, you can cancel within 14 days of agreeing, unless you asked us to start sooner and the service has been fully provided.
• Universities may pay us a commission when a student enrols. We will always tell you, and we recommend on fit, not commission.

6. Mohr Partners

People who refer students to us sign a separate Mohr Partner agreement. Partners are independent, are not our employees, can't make promises for us and must tell students they may receive a referral reward.

7. Website information

We keep this website accurate, but rules change. Visa fees, money requirements, scholarships and exchange rates are general information, not advice. Always check gov.uk and the university's own pages before you act. Exchange rates are indicative mid-market rates. We are not a bank or an FCA-authorised payment service, and links to money transfer apps are for convenience.

8. Our name and content

The Mohr House name, the mohr seal logo, text and designs on this site belong to us. You may share links and quote small parts with credit. You may not copy the site, use our logo, or pretend to be us or one of our partners. University names and logos belong to those universities.

9. Other websites

We link to gov.uk, universities and other services. We don't control those sites and aren't responsible for them. Some links may be referral or affiliate links, which we label.

10. Our liability

We will use reasonable care and skill. We are not responsible for decisions made by universities, UKVI, banks or other third parties, or for losses caused by information you didn't give us or that wasn't true. Nothing in these terms limits liability that the law does not allow us to limit, including for death or personal injury caused by negligence, or for fraud.

11. Ending our work

You can stop using our service at any time by telling us. We may stop if you break these terms, for example by giving false documents, or if we no longer believe we can help you honestly.

12. Changes and law

We may update these terms and will change the date below when we do. These terms are governed by the law of England and Wales, and the courts of England and Wales can hear any dispute. If you live elsewhere, you keep any rights your local law gives you.

Last updated 3 November 2026.

What cookies are

Cookies and similar storage are small files a website saves in your browser. Some are needed for the site to work. Others help us understand visits or measure adverts, and we only use those if you say yes.

What we use

Analytics and marketing tools load only after you accept them. If you say no, they never load.

Other services on this page

Some fonts load from a third-party content network. Your browser asks that service for files directly, which shares your IP address with it, but we don't use it to set cookies. Forms are handled by our website hosting provider.

Changing your mind

Use "Cookie settings" in the footer at any time. You can also clear cookies in your browser settings.

Last updated 3 November 2026.

What we do

• Works with a keyboard and screen readers, with labels on forms and buttons.
• Respects "reduce motion" on your phone or computer.
• Text you can zoom to 200% without losing content.
• Photos have text descriptions.
• Built to load on slower mobile connections.

Known gaps

Some animations and the journey page are visual. Everything they show is also written in plain text.

Tell us

If something doesn't work for you, email hello@mohrhouse.co.uk and we will help you another way and fix it.

Last updated 3 November 2026.